Complaints Procedure

We want you to be delighted with the services you receive from Nationwide Pharmacies, if you are pleased with our services please tell your friends. If for any reason, you are unhappy with any of the pharmacy services or products we have provided you with, you can contact the Chief Executive Officer Mr David K Harrison directly on his email address dkh@nwpuk.com or by telephoning the customer care line and asking to talk to him directly. David also welcomes any general comments about the services we provide and any suggestions of ways in which we can improve our services to you, so please let us know of any improvements you believe we can make. If you wish to write to David you can at the address below:

David K Harrison
Chief Executive Officer

Nationwide Pharmacies Limited
Unit 1, Riverside Business Centre,
Victoria Street,
High Wycombe,
HP11 2LT

Tel: 0333 6000 343 (Mon - Fri  8.45am - 5.45pm)

Our complaints procedure is operated as part of the NHS system for dealing with complaints. Our procedures meet national criteria. Should you require further information about our complaints procedure you should contact our CEO Mr David K. Harrison.

In the unlikely event that a complaint could not be resolved using our complaint procedure, then we would direct you to the appropriate authority i.e. The Patient Advice and Liaison Service (PALS) or Independent Complaints Advocacy Service. PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.

The independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS.